Terms & Conditions - Turnip Innovations

General Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Learner", "you") and Turnip Innovations Private Limited ("Turnip", "Company", "we", "us", "our"), a company incorporated under the laws of India (CIN: U74999WB2018PTC227193), operating the website https://www.turnip.co.in/ and associated platforms including IPGRAM®.

Turnip provides educational services in the fields of Intellectual Property (IP), Innovation, Entrepreneurship, and Data Analytics. Our offerings include online courses, live and recorded webinars, AI-powered learning tools, certificate programmes, newsletters, and related educational resources (collectively, the "Services"). Individual applications and products operated by Turnip — such as IPGRAM® Learn, Turnip AI Platform, and other tools — may have their own specific terms and conditions and privacy policies. Users are advised to refer to the terms of each individual application they use, in addition to these overarching Terms.

By accessing, browsing, or using our website or any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must discontinue use of our Services immediately.

These Terms are published in compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act (DPDP Act), 2023.

2. Eligibility

To use our Services, you must meet the following requirements:

You must be at least 15 years of age. If you are between 15 and 18 years of age, you must have verifiable consent from a parent or legal guardian, who agrees to be bound by these Terms on your behalf.
You must possess a valid and active email address for account creation, course delivery, and communications.
You must provide accurate, current, and complete information during registration and maintain the accuracy of such information throughout your use of the Services.
You must have the legal capacity to enter into a binding agreement under applicable Indian law.

Turnip reserves the right to refuse access to any individual who does not meet the eligibility criteria or who has previously been suspended or terminated from the Services.

3. Account and Access

You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account.
You must notify us immediately at [email protected] if you become aware of any unauthorised use of your account or any other breach of security.
Turnip shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.
Each account is for individual use only. You may not share, transfer, or assign your account or access to any other person.
We reserve the right to suspend or terminate your account at our discretion if we reasonably believe that your account information is inaccurate, or that your account is being misused.

4. Courses and Content

All courses, webinars, study materials, assessments, tools, and related content provided through the Services are intended solely for educational and informational purposes.
Our content does not constitute professional legal, financial, investment, tax, or other specialised advice. You should consult qualified professionals before acting on any information obtained through our Services.
Course content, curricula, schedules, instructors, pricing, and delivery methods are subject to change at Turnip's discretion. We will make reasonable efforts to notify enrolled learners of material changes.
All content is protected by intellectual property laws. Your access to course materials is granted as a limited, non-transferable licence for personal educational use only (see Section 6 below).
Turnip does not guarantee any specific career outcomes, job placements, salary increases, or professional advantages as a result of completing any course or programme.
Learners are expected to make a reasonable, good-faith effort to engage with and complete the programmes they sign up for, including attending scheduled sessions, completing assessments within the prescribed timelines, and following the course curriculum as outlined. Turnip shall not be responsible for a learner's failure to derive benefit from a course due to lack of participation or effort on the learner's part.

5. Assessments and Certificates

Turnip offers assessments and certificates as part of certain courses and programmes, subject to the following conditions:

Assessments: Quizzes, tests, assignments, and other assessments must be completed independently by the enrolled learner. Any form of cheating, plagiarism, impersonation, or use of unauthorised assistance will result in immediate disqualification and potential account termination.
Certificate Issuance: Certificates of completion or participation are issued at Turnip's sole discretion upon successful fulfilment of the prescribed course requirements, including minimum attendance, assessment scores, and any other criteria specified for the programme.
Unique Verification IDs: Each certificate issued carries a unique identification number. Third parties (including employers and educational institutions) may verify the authenticity of a certificate through our public verification system.
Certificate Revocation: Turnip reserves the right to revoke any certificate if it is subsequently discovered that the learner engaged in academic dishonesty, provided false information during registration, violated these Terms, or if the certificate was issued in error.
No Accreditation Representation: Unless explicitly stated, certificates issued by Turnip do not represent formal academic degrees or government-recognised accreditations. They are evidence of completion of Turnip's educational programmes.

6. Intellectual Property Rights

All content available through the Services, including but not limited to text, graphics, logos, images, audio, video, course materials, assessments, software, AI tools, code, and the design and arrangement thereof, is the exclusive property of Turnip Innovations Private Limited or its licensors, and is protected under Indian and international intellectual property laws including the Copyright Act, 1957, the Trade Marks Act, 1999, and the Patents Act, 1970.
IPGRAM® is a registered trademark of Turnip Innovations Private Limited. Unauthorised use of this trademark or any other Turnip marks, logos, or branding is strictly prohibited and may result in legal action.
Upon enrolment, you are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the course materials solely for your personal, non-commercial educational purposes.
You may not reproduce, distribute, publicly display, modify, create derivative works from, sell, resell, sublicence, or otherwise exploit any content from the Services without prior written consent from Turnip.
You may not use screen recording, screen capture, or any automated tools to copy, download, or extract content from the Services unless expressly permitted.
Any feedback, suggestions, or ideas you submit to Turnip may be used by the Company without any obligation to compensate you or maintain confidentiality.

7. User Conduct and Prohibited Activities

By using the Services, you agree not to engage in any of the following prohibited activities:

Violating any applicable local, state, national, or international law, regulation, or rule.
Providing false, misleading, or inaccurate information during registration or at any point during your use of the Services.
Sharing your account credentials or granting access to your account to any other person.
Copying, reproducing, distributing, or publicly displaying any content from the Services without authorisation.
Attempting to reverse-engineer, decompile, disassemble, or otherwise derive source code from any software, AI tools, or technology used in the Services.
Using automated bots, scrapers, crawlers, or other automated means to access the Services or extract data.
Engaging in any activity that disrupts, interferes with, or places an unreasonable burden on the Services or our infrastructure.
Harassing, threatening, intimidating, or engaging in abusive behaviour towards other users, instructors, or Turnip staff.
Uploading or transmitting viruses, malware, or any other harmful code.
Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
Using the Services for any commercial purpose without Turnip's prior written consent.

Violation of this section may result in immediate suspension or termination of your account, forfeiture of any fees paid, and legal action where appropriate.

8. Communications and Consent

By enrolling in any course, programme, or service offered by Turnip, you consent to receive course-related transactional communications, including but not limited to enrolment confirmations, course modules, assessment links, OTPs, certificates, and administrative notices. These communications are essential for the delivery of the Services and are not marketing communications.

Where we send promotional or newsletter communications, we do so only with your explicit consent. You have the ability to unsubscribe from promotional updates at any time with just one click, using the unsubscribe link provided at the bottom of every such email. Unsubscribing from promotional communications will not affect the delivery of transactional course-related emails.

9. Data Sharing and Third-Party Services

Turnip treats user data as sacred. This principle is embedded in our organisational culture and instilled in every Turnip employee. We do not sell, rent, trade, or otherwise share your personal data with any third party for marketing, advertising, or profiling purposes. We do not upload user data (including CSV files or contact lists) to any advertising platform — including Google Ads, Facebook, or any similar service — for running targeted advertisements.

Data shared for service delivery only: Certain third-party service providers require minimal data to deliver our Services to you. These include:

Razorpay — for secure payment processing (name, email, phone, billing details)
SendGrid — for delivering course emails, OTPs, and certificates (name, email)
Google Forms — for course registration and surveys
YouTube — for hosting and streaming webinars and video content
Google Cloud Platform — for hosting and data storage

These providers are contractually bound to use your data solely for the purpose we engage them for.

Data shared for joint programmes: For courses conducted jointly with partner institutions or recognised bodies (such as AICTE-recognised courses, or courses co-hosted with academic institutions, corporations, or government bodies), limited enrolment data may be shared with the respective joint partner. In every such case, this is explicitly disclosed below the registration form before you enrol. You will always know, at the point of registration, which partner organisation may receive your data.

Data shared under legal obligation: We may disclose your data if required by law, regulation, legal process, or enforceable governmental request under Indian law.

Turnip does not own, control, or operate these third-party services and is not responsible for their content, privacy practices, availability, or security. Your use of such services is governed by their respective terms and conditions and privacy policies. We strongly encourage you to review those terms before engaging with any third-party service.

Turnip shall not be held responsible or liable, directly or indirectly, for any loss, damage, or claim arising from or in connection with your use of, or reliance on, any third-party service, content, product, or resource linked to or referenced through our platform.

10. Disclaimers and Limitation of Liability

The Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
Turnip does not warrant that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
Turnip does not guarantee the accuracy, completeness, or reliability of any content, information, or materials provided through the Services.
To the maximum extent permitted by applicable law, Turnip's total aggregate liability to you for any and all claims arising out of or relating to these Terms or the Services shall not exceed INR 1,000 (Indian Rupees One Thousand) or the amount you have paid to Turnip in the 12 months preceding the claim, whichever is lower.
In no event shall Turnip, its directors, officers, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, regardless of the cause of action or theory of liability.

11. Indemnification

You agree to indemnify, defend, and hold harmless Turnip Innovations Private Limited, its directors, officers, employees, agents, affiliates, and licensors from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of or access to the Services;
Your violation of these Terms or any applicable law or regulation;
Your violation of any rights of a third party, including intellectual property rights;
Any content or information you submit, post, or transmit through the Services; or
Any misrepresentation made by you.

This indemnification obligation shall survive the termination or expiry of these Terms and your use of the Services.

12. Termination

Turnip may suspend or terminate your access to the Services at any time, with or without cause, and with or without prior notice. Grounds for termination include, but are not limited to, violation of these Terms, fraudulent or illegal activity, non-payment of applicable fees, or conduct that Turnip reasonably considers harmful to other users or the platform.
Upon termination, your right to access the Services and any associated content ceases immediately. You will not be entitled to a refund of any fees paid, except as expressly provided in the Refund Policy below.
All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, indemnification, and governing law.
You may terminate your account at any time by contacting us at [email protected]. Account termination does not automatically entitle you to a refund.

13. Changes to Terms

Turnip reserves the right to modify, amend, or replace these Terms at any time at its sole discretion. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to the new terms taking effect. Notice may be provided via email to the address associated with your account, through a prominent notice on our website, or by other appropriate means.

What constitutes a "material change" shall be determined at Turnip's sole discretion. Your continued use of the Services after the effective date of any revised Terms constitutes your acceptance of and agreement to the updated Terms.

We encourage you to review these Terms periodically to stay informed of any changes.

14. Force Majeure

Turnip shall not be held liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond Turnip's reasonable control, including but not limited to:

Natural disasters (floods, earthquakes, epidemics, pandemics);
Acts of war, terrorism, civil unrest, or armed conflict;
Government actions, sanctions, embargoes, or regulatory changes;
Strikes, labour disputes, or lockouts;
Power failures, internet outages, telecommunications failures, or cyberattacks;
Failure of third-party service providers or infrastructure.

In such events, Turnip's obligations under these Terms shall be suspended for the duration of the force majeure event. Turnip will make reasonable efforts to notify affected users and resume Services as soon as practicable.

Refund Policy

Eligibility for Refunds

Course and webinar fees are generally non-refundable. However, refunds may be issued under the following circumstances:

Event Cancellation: If a course, webinar, or programme is completely cancelled by Turnip and no rescheduled date or alternative is offered, a full refund will be issued.
Complete Failure of Delivery: If Turnip fails to deliver the purchased Service entirely (e.g., no course content is provided, no access is granted), a full refund will be issued.
Duplicate Payments: If you are charged more than once for the same Service due to a payment processing error, the duplicate amount will be refunded in full.
Overcharges: If you are charged an amount exceeding the listed price of the Service, the excess amount will be refunded.
Non-Delivery Within 7 Business Days: If a purchased Service is not delivered or made accessible within 7 business days of the confirmed delivery date without prior communication from Turnip, you are entitled to a full refund.

Non-Refundable Cases

Refunds will not be issued in the following circumstances:

Change of mind, loss of interest, or personal scheduling conflicts after purchase.
Failure to utilise or access course content within the designated access period (unused access).
Account suspension or termination due to violation of these Terms.
Consumption of 30% or more of the course content (measured by modules accessed, videos watched, or assessments attempted).
Dissatisfaction with course content or outcomes where the Service was delivered as described.

Refund Request Process

To request a refund, send an email to [email protected] with the subject line "Refund Request".
Your email must include: your full name, registered email address, course or service name, date of purchase, transaction/payment ID, and a detailed reason for the refund request.
Refund requests must be submitted within 30 days of the original payment date. Requests received after this window will not be considered.
Turnip will review your request and respond within 5–7 business days of receipt.
Approved refunds will be processed to the original payment method used at the time of purchase. Refund credits typically take 5–7 business days to process from our end. Please allow an additional 3–5 business days for the refund to reflect in your account depending on your bank or payment provider.

Pricing and Taxes

All prices listed on the website, third-party landing pages, and payment gateways are inclusive of applicable Indian taxes and duties, including Goods and Services Tax (GST), unless explicitly stated otherwise. The buyer is responsible for any additional duties or taxes that may be applicable based on their jurisdiction.

All invoices will be raised by Turnip based on the registration information provided by the buyer at the time of purchase. It is the buyer's responsibility to ensure that the information provided for invoicing purposes is accurate and complete.

All foreign currency exchange rates for purchases made in currencies other than Indian Rupees (INR) are based on prevailing exchange rates at the time of the transaction. Prices displayed in foreign currencies may be rounded for convenience and may not reflect the exact exchange rate applied at the time of invoicing.

Cancellation Policy

Cancellation by Learner

Learners may cancel their enrolment or unsubscribe from any Service at any time by contacting us at [email protected].
Upon cancellation, delivery of course content and access to the platform for the cancelled Service will cease.
Certificates that have already been issued prior to the cancellation shall remain valid and will not be revoked solely on account of the cancellation.

Refund on Cancellation (Paid Courses)

Cancellation before course activation: If you cancel before the course is activated or before you access any content, you are entitled to a full refund.
Cancellation within 7 days of activation: If you cancel within 7 days of course activation and have consumed less than 30% of the content, you may be eligible for a pro-rata refund based on the unused portion of the Service.
Cancellation after 7 days: Cancellations made after 7 days from the date of course activation are subject to the Refund Policy set out above.

Cooling-Off Period

In accordance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, learners are entitled to a 7-day cooling-off period from the date of purchase during which they may cancel their enrolment for a full refund, provided less than 30% of the course content has been consumed.

Cancellation by Turnip

Turnip reserves the right to cancel any enrolment or subscription at any time without prior notice under the following circumstances:

Violation of these Terms and Conditions;
Fraudulent activity, misrepresentation, or provision of false information;
Non-payment of applicable fees or chargebacks;
Conduct that Turnip reasonably considers harmful to other users, instructors, or the integrity of the platform.

Where Turnip initiates cancellation due to a learner's fault, no refund shall be issued. Where cancellation is initiated by Turnip for operational or other reasons not attributable to the learner, a full refund or appropriate alternative arrangement will be offered.

Shipping and Delivery Policy

Digital-Only Services

All Services offered by Turnip are digital in nature. We do not sell, ship, or deliver any physical products. There are no shipping charges, delivery logistics, or physical handling involved in any transaction.

Course Content Delivery

Course materials, including lessons, reading resources, videos, and assessments, are delivered electronically via email or made accessible through our website and associated platforms on a scheduled basis as outlined in the course description.
Live webinars are conducted through online video platforms, and links are shared via email prior to the scheduled session.

Certificate Delivery

Certificates of completion or participation are delivered digitally in PDF or PNG format via email to the registered email address upon successful fulfilment of the applicable course or programme requirements.

Subscription and Access Activation

For paid courses and subscriptions, access will be activated within 24 hours of successful payment confirmation. In the event of any delay beyond 24 hours, please contact us at [email protected].

Technical Requirements

To access and use the Services, you must have:

A valid and active email address;
A modern web browser (latest versions of Chrome, Firefox, Safari, or Edge recommended);
A stable internet connection.

Turnip is not responsible for any inability to access the Services caused by inadequate hardware, software, or internet connectivity on the learner's end.

Email Delivery and User Responsibility

Since our courses and communications are primarily delivered via email, it is the learner's responsibility to:

Provide a valid, active, and regularly monitored email address at the time of registration;
Regularly check spam, junk, and promotions folders to ensure course emails are not being filtered;
Whitelist or mark emails from Turnip ([email protected] and related addresses) as safe in their email client;
Promptly notify Turnip at [email protected] if course emails are not being received.

Turnip shall not be held responsible for non-delivery of course content caused by incorrect email addresses, full inboxes, spam filters, or email provider restrictions on the learner's end.

Contact and Governing Law

Contact Information

For any questions, concerns, or requests regarding these Terms, please contact us through the following channels:

Email: [email protected]
Phone: +91 98310 25923
Address: Blob Ground Floor, Yamuna Building, 86 Golaghata Road, Dakshindari, Kolkata 700048, West Bengal, India

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Jurisdiction

Any disputes arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal, India. You hereby consent to the personal jurisdiction of such courts and waive any objections to the exercise of jurisdiction over you by such courts.

Dispute Resolution

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any disputes through good-faith negotiation. Either party may initiate this process by sending a written notice of the dispute to the other party. If the dispute is not resolved within 30 days of such notice, either party may pursue their rights under applicable law in the courts of Kolkata, West Bengal.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Waiver

The failure of Turnip to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it at a later time. Any waiver must be in writing and signed by an authorised representative of Turnip to be effective.

Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms to any third party without the prior written consent of Turnip. Turnip may freely assign or transfer its rights and obligations under these Terms without restriction or notice.

Entire Agreement

These Terms — including the Refund Policy, Cancellation Policy, and Shipping and Delivery Policy set out herein — together with our Privacy Policy, constitute the entire agreement between you and Turnip Innovations Private Limited with respect to the Services and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

Last updated: 23 March 2026